Refund policy

Stray Fabrics – Refund & Returns Policy

Last Updated: July 2026

At Stray Fabric, every item is printed especially for you once your order is placed, using a third party. Because we use a print-on-demand production process, we do not hold stock and every product is made to order.

We want you to be completely happy with your purchase. If something isn't right, we'll always do our best to make it right.

Returns

As all products are made specifically for each customer, we cannot accept returns or exchanges for:

Ordering the wrong size
Ordering the wrong colour
Changing your mind after production has started
Deciding you no longer want the item
Minor variations in print placement, colour or garment measurements that are considered acceptable manufacturing tolerances.

To help you order the correct size, detailed size guides are provided on every product page. Please check these carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives:

damaged,
defective,
incorrectly printed,
or you receive the wrong item,

please contact us within 30 days of delivery.

Email us at:

support@strayfabric.co.uk

Please include:

your order number,
a brief description of the issue,
and clear photographs showing the problem.

In most cases we will arrange either:

a free replacement, or
a full refund.

To help us resolve your issue as quickly as possible, we'll ask you to provide clear photographs of any damaged or faulty items. We'll use these to work with our third-party production partner to arrange your refund or replacement.

Order Cancellations

Because production begins quickly, orders can only be cancelled before they enter production.

If you've made a mistake, please contact us immediately after placing your order.

Once production has started, we are unfortunately unable to cancel or amend the order.

Incorrect Shipping Address

Please ensure your delivery address is correct before completing checkout.

If an incorrect address is supplied and the order has already been dispatched, we may not be able to replace or refund the order.

If you notice an error, contact us as soon as possible and we'll do our best to update it before shipment.

Lost Parcels

If your parcel appears to be lost during delivery, please contact us.

We'll work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow:

up to 5 business days for us to process your refund after approval; and
an additional 3–10 business days for your bank or payment provider to complete the transaction.

Processing times may vary depending on your payment provider.

Sale Items

Unless faulty, damaged or supplied incorrectly, sale or promotional items are subject to the same returns policy as all other made-to-order products.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If an item is faulty, not as described, or not of satisfactory quality, you remain entitled to the remedies available under the Consumer Rights Act 2015.